FAQ

Q: Where do you ship from?
A: We ship all orders from our warehouse in Ballater, United Kingdom.

Q: How long does shipping take?
A:

• UK: 1–3 business days

• Europe: 3–5 business days

• Worldwide: 5–12 business days

Q: Can I track my order?
A: Yes, you'll receive a tracking link once your order has been dispatched.

Q: What if I entered the wrong address?
A: Please contact us immediately at support@britello.shop so we can update your order before it ships.

Q: Do you accept returns?
A: Yes! See our Refund Policy below for full details.